Shipping policy
Shipping Policy
Thank you for shopping with Pawlevo! We’re committed to getting your order to you as quickly and safely as possible.
Shipping Locations
We currently ship to the United Kingdom and selected international locations. Most of our products are shipped directly from our suppliers in China to ensure the best value and variety for our customers.
Processing Time
Orders are typically processed within 1–3 business days. You will receive a confirmation email with tracking information once your order has been shipped.
Estimated Delivery Times
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UK Orders: 7–15 business days
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International Orders: 10–20 business days (varies by location)
Please note: Shipping times may be affected by customs delays, holidays, or unforeseen events.
Tracking Your Order
Once your order is dispatched, you’ll receive a tracking number via email. Please allow a few days for tracking information to update.
Customs & Import Duties
Orders shipped to the UK are generally free of import duties. However, in rare cases, customs fees may apply. These are the responsibility of the customer.
Delayed or Lost Packages
If your order is delayed beyond the estimated time frame, please contact us at info@pawlevo.com, and we’ll investigate and assist you promptly.